Account & Data Deletion

1. Overview

CloovaPay respects your privacy and your right to control your personal data. This page explains how you can request deletion of your CloovaPay account and associated personal information.

2. How to request account deletion

You may request deletion of your CloovaPay account at any time by contacting us using one of the methods below:

• Send an email to privacy@cloovapay.com from the email address or phone number associated with your CloovaPay account.
• If available in your app version, use the in-app account deletion option within account settings.

3. Identity verification

For security reasons, we may require verification of your identity before processing an account deletion request. This helps prevent unauthorized deletion of accounts.

4. Data that will be deleted

Once your deletion request is processed, we will delete or anonymize personal data associated with your account, including:

• Account profile information
• Authentication and security data
• KYC images and identity documents (where legally permitted)
• Device, usage, and analytics data

5. Data that may be retained

Certain information may be retained for a limited period where required to comply with legal, regulatory, accounting, or fraud-prevention obligations. This may include transaction records or compliance logs.

6. Retention period

Retained data is securely stored and deleted once the applicable legal or regulatory retention period expires.